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HACKENSACK UNIVERSITY MEDICAL CENTER

HACKENSACK, NJ

Acute Care Hospitals

AHS HOSPITAL CORP

HACKETTSTOWN, NJ

Acute Care Hospitals

Overview

Metric	HACKENSACK UNIVERSITY MEDICAL CENTER	AHS HOSPITAL CORP
Overall Star Rating	5/5 ★	3/5 ★
Type	Acute Care Hospitals	Acute Care Hospitals
Ownership	Voluntary non-profit - Private	Voluntary non-profit - Private
Emergency Services	Yes	Yes
Birthing Friendly	Yes	No
Avg Patient Experience	2.9	2.3

Quality Performance

Number of quality measures rated better, same, or worse than the national average

Category	HACKENSACK UNIVERSITY MEDICAL CENTER			AHS HOSPITAL CORP
	Better	Same	Worse	Better	Same	Worse
Mortality	5	2	0	0	6	0
Safety of Care	4	4	0	0	3	0
Readmission	2	6	3	0	7	1

Patient Experience (HCAHPS)

Patient satisfaction survey star ratings (1-5 scale)

Survey Question	HACKENSACK UNIVERSITY MEDICAL CENTER	AHS HOSPITAL CORP
Cleanliness - linear mean score	N/A	N/A
Cleanliness - star rating	★ 3	★ 4
Communication about medicines - linear mean score	N/A	N/A
Communication about medicines - star rating	★ 2	★ 2
Discharge information - linear mean score	N/A	N/A
Discharge information - star rating	★ 3	★ 3
Doctor communication - linear mean score	N/A	N/A
Doctor communication - star rating	★ 3	★ 2
Nurse communication - linear mean score	N/A	N/A
Nurse communication - star rating	★ 3	★ 2
Overall hospital rating - linear mean score	N/A	N/A
Overall hospital rating - star rating	★ 3	★ 2
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	N/A	N/A
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	N/A	N/A
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	N/A	N/A
Patients who reported NO, they would probably not or definitely not recommend the hospital	N/A	N/A
Patients who reported that NO, they did not discuss whether they would need help after discharge	N/A	N/A
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	N/A	N/A
Patients who reported that NO, they were not given information about what to do during their recovery at home	N/A	N/A
Patients who reported that staff "Always" explained about medicines before giving it to them	N/A	N/A
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	N/A	N/A
Patients who reported that staff "Usually" explained about medicines before giving it to them	N/A	N/A
Patients who reported that the area around their room was "Always" quiet at night	N/A	N/A
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	N/A	N/A
Patients who reported that the area around their room was "Usually" quiet at night	N/A	N/A
Patients who reported that their doctors "Always" communicated well	N/A	N/A
Patients who reported that their doctors "Always" explained things in a way they could understand	N/A	N/A
Patients who reported that their doctors "Always" listened carefully to them	N/A	N/A
Patients who reported that their doctors "Always" treated them with courtesy and respect	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" communicated well	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	N/A	N/A
Patients who reported that their doctors "Usually" treated them with courtesy and respect	N/A	N/A
Patients who reported that their doctors "Usually" communicated well	N/A	N/A
Patients who reported that their doctors "Usually" explained things in a way they could understand	N/A	N/A
Patients who reported that their doctors "Usually" listened carefully to them	N/A	N/A
Patients who reported that their nurses "Always" communicated well	N/A	N/A
Patients who reported that their nurses "Always" explained things in a way they could understand	N/A	N/A
Patients who reported that their nurses "Always" listened carefully to them	N/A	N/A
Patients who reported that their nurses "Always" treated them with courtesy and respect	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" communicated well	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	N/A	N/A
Patients who reported that their nurses "Usually" treated them with courtesy and respect	N/A	N/A
Patients who reported that their nurses "Usually" communicated well	N/A	N/A
Patients who reported that their nurses "Usually" explained things in a way they could understand	N/A	N/A
Patients who reported that their nurses "Usually" listened carefully to them	N/A	N/A
Patients who reported that their room and bathroom were "Always" clean	N/A	N/A
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	N/A	N/A
Patients who reported that their room and bathroom were "Usually" clean	N/A	N/A
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	N/A	N/A
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	N/A	N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	N/A	N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	N/A	N/A
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	N/A	N/A
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	N/A	N/A
Patients who reported that YES, they did discuss whether they would need help after discharge	N/A	N/A
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	N/A	N/A
Patients who reported that YES, they were given information about what to do during their recovery at home	N/A	N/A
Patients who reported YES, they would definitely recommend the hospital	N/A	N/A
Patients who reported YES, they would probably recommend the hospital	N/A	N/A
Quietness - linear mean score	N/A	N/A
Quietness - star rating	★ 2	★ 2
Recommend hospital - linear mean score	N/A	N/A
Recommend hospital - star rating	★ 4	★ 2
Summary star rating	★ 3	★ 2

Healthcare-Associated Infections

Infection rates compared to national benchmarks

Infection Type	HACKENSACK UNIVERSITY MEDICAL CENTER	AHS HOSPITAL CORP
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.5 Better than National	0 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.285 Better than National	N/A Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	19616 Better than National	1662 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	14 Better than National	0 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	28.008 Better than National	1.147 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.819 Better than National	2.612 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.271 Better than National	N/A Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.11 Better than National	N/A Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	6 Better than National	0 Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	22.159 Better than National	0.912 Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.563 Better than National	N/A Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	19656 Better than National	1486 Not Available
Clostridium Difficile (C.Diff)	0.406 Better than National	0 Better than National
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.307 Better than National	N/A Better than National
Clostridium Difficile (C.Diff): Observed Cases	52 Better than National	0 Better than National
Clostridium Difficile (C.Diff): Patient Days	242527 Better than National	23385 Better than National
Clostridium Difficile (C.Diff): Predicted Cases	127.928 Better than National	7.396 Better than National
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.529 Better than National	0.405 Better than National
MRSA Bacteremia	0.819 Same as National	0 Same as National
MRSA Bacteremia: Lower Confidence Limit	0.493 Same as National	N/A Same as National
MRSA Bacteremia: Observed Cases	17 Same as National	0 Same as National
MRSA Bacteremia: Patient Days	267555 Same as National	23385 Same as National
MRSA Bacteremia: Predicted Cases	20.748 Same as National	1.285 Same as National
MRSA Bacteremia: Upper Confidence Limit	1.285 Same as National	2.331 Same as National
SSI - Abdominal Hysterectomy	1.126 Same as National	N/A Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.358 Same as National	N/A Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	441 Same as National	N/A Not Available
SSI - Abdominal Hysterectomy: Observed Cases	4 Same as National	N/A Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	3.553 Same as National	N/A Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.716 Same as National	N/A Not Available
SSI - Colon Surgery	0.945 Same as National	0 Same as National
SSI - Colon Surgery: Lower Confidence Limit	0.526 Same as National	N/A Same as National
SSI - Colon Surgery: Number of Procedures	522 Same as National	43 Same as National
SSI - Colon Surgery: Observed Cases	13 Same as National	0 Same as National
SSI - Colon Surgery: Predicted Cases	13.75 Same as National	1.074 Same as National
SSI - Colon Surgery: Upper Confidence Limit	1.576 Same as National	2.789 Same as National

Medicare Spending

Medicare spending per episode compared between hospitals

Measure	HACKENSACK UNIVERSITY MEDICAL CENTER	AHS HOSPITAL CORP
Medicare hospital spending per patient (Medicare Spending per Beneficiary)	1.09	1.09

Maternal Health

Maternal care quality measures including C-section rates and outcomes

Measure	HACKENSACK UNIVERSITY MEDICAL CENTER	AHS HOSPITAL CORP
Cesarean Birth	N/A	N/A
Maternal Morbidity Structural Measure	N/A	N/A
Risk Adjusted Severe Obstetric Complications (All)	N/A	N/A
Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases)	N/A	N/A

Data from CMS Hospital Compare. This comparison is for informational purposes only and does not constitute medical advice. Learn more

Frequently Asked Questions

What data is used in this hospital comparison?

This comparison tool uses data from the Centers for Medicare & Medicaid Services (CMS) Hospital Compare program. It includes overall star ratings, quality measures (mortality, safety, readmissions), patient experience (HCAHPS) surveys, healthcare-associated infection rates, unplanned visit measures, Medicare spending per episode, and maternal health measures.

How are CMS star ratings calculated?

CMS overall hospital star ratings are calculated on a scale of 1 to 5 stars using data from multiple quality measures across five categories: mortality, safety of care, readmission, patient experience, and timely and effective care. Hospitals must have sufficient data in at least three measure groups to receive a star rating.

What does "Better than National" mean?

When a quality measure is marked "Better than National," it means the hospital's performance on that specific measure is statistically significantly better than the national benchmark. Similarly, "Worse than National" indicates the hospital performs significantly below the benchmark, and "Same as National" means no statistically significant difference.

What are HCAHPS patient experience surveys?

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized patient satisfaction survey administered to a random sample of recently discharged patients. It measures aspects of hospital care such as communication with doctors and nurses, responsiveness of staff, cleanliness, discharge information, and overall rating.

How often is the comparison data updated?

CMS publishes updated Hospital Compare data quarterly. Our database is refreshed with each new CMS release to provide the most current quality metrics available for comparison.

Can I compare more than two hospitals?

Currently this tool supports side-by-side comparison of two hospitals at a time. For broader comparisons, check our Rankings pages for top-rated, safest, and best patient experience hospitals.

Reviewed byPlainhospital Editorial, Hospital Quality Editorial Team · June 7, 2026