Compare Hospitals

Search and select two hospitals to compare their CMS quality data side by side.

Overview

Metric	HILO BENIOFF MEDICAL CENTER	ADVENTIST HEALTH CASTLE
Overall Star Rating	2/5 ★	5/5 ★
Type	Acute Care Hospitals	Acute Care Hospitals
Ownership	Government - State	Voluntary non-profit - Church
Emergency Services	Yes	Yes
Birthing Friendly	Yes	Yes
Avg Patient Experience	2.8	4.0

Quality Performance

Number of quality measures rated better, same, or worse than the national average

Category	HILO BENIOFF MEDICAL CENTER			ADVENTIST HEALTH CASTLE
	Better	Same	Worse	Better	Same	Worse
Mortality	0	6	0	0	5	0
Safety of Care	2	3	1	1	6	0
Readmission	0	7	2	0	10	0

Patient Experience (HCAHPS)

Patient satisfaction survey star ratings (1-5 scale)

Survey Question	HILO BENIOFF MEDICAL CENTER	ADVENTIST HEALTH CASTLE
Cleanliness - linear mean score	N/A	N/A
Cleanliness - star rating	★ 4	★ 5
Communication about medicines - linear mean score	N/A	N/A
Communication about medicines - star rating	★ 2	★ 3
Discharge information - linear mean score	N/A	N/A
Discharge information - star rating	★ 3	★ 4
Doctor communication - linear mean score	N/A	N/A
Doctor communication - star rating	★ 3	★ 4
Nurse communication - linear mean score	N/A	N/A
Nurse communication - star rating	★ 3	★ 4
Overall hospital rating - linear mean score	N/A	N/A
Overall hospital rating - star rating	★ 3	★ 4
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	N/A	N/A
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	N/A	N/A
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	N/A	N/A
Patients who reported NO, they would probably not or definitely not recommend the hospital	N/A	N/A
Patients who reported that NO, they did not discuss whether they would need help after discharge	N/A	N/A
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	N/A	N/A
Patients who reported that NO, they were not given information about what to do during their recovery at home	N/A	N/A
Patients who reported that staff "Always" explained about medicines before giving it to them	N/A	N/A
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	N/A	N/A
Patients who reported that staff "Usually" explained about medicines before giving it to them	N/A	N/A
Patients who reported that the area around their room was "Always" quiet at night	N/A	N/A
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	N/A	N/A
Patients who reported that the area around their room was "Usually" quiet at night	N/A	N/A
Patients who reported that their doctors "Always" communicated well	N/A	N/A
Patients who reported that their doctors "Always" explained things in a way they could understand	N/A	N/A
Patients who reported that their doctors "Always" listened carefully to them	N/A	N/A
Patients who reported that their doctors "Always" treated them with courtesy and respect	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" communicated well	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	N/A	N/A
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	N/A	N/A
Patients who reported that their doctors "Usually" treated them with courtesy and respect	N/A	N/A
Patients who reported that their doctors "Usually" communicated well	N/A	N/A
Patients who reported that their doctors "Usually" explained things in a way they could understand	N/A	N/A
Patients who reported that their doctors "Usually" listened carefully to them	N/A	N/A
Patients who reported that their nurses "Always" communicated well	N/A	N/A
Patients who reported that their nurses "Always" explained things in a way they could understand	N/A	N/A
Patients who reported that their nurses "Always" listened carefully to them	N/A	N/A
Patients who reported that their nurses "Always" treated them with courtesy and respect	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" communicated well	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	N/A	N/A
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	N/A	N/A
Patients who reported that their nurses "Usually" treated them with courtesy and respect	N/A	N/A
Patients who reported that their nurses "Usually" communicated well	N/A	N/A
Patients who reported that their nurses "Usually" explained things in a way they could understand	N/A	N/A
Patients who reported that their nurses "Usually" listened carefully to them	N/A	N/A
Patients who reported that their room and bathroom were "Always" clean	N/A	N/A
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	N/A	N/A
Patients who reported that their room and bathroom were "Usually" clean	N/A	N/A
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	N/A	N/A
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	N/A	N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	N/A	N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	N/A	N/A
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	N/A	N/A
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	N/A	N/A
Patients who reported that YES, they did discuss whether they would need help after discharge	N/A	N/A
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	N/A	N/A
Patients who reported that YES, they were given information about what to do during their recovery at home	N/A	N/A
Patients who reported YES, they would definitely recommend the hospital	N/A	N/A
Patients who reported YES, they would probably recommend the hospital	N/A	N/A
Quietness - linear mean score	N/A	N/A
Quietness - star rating	★ 1	★ 4
Recommend hospital - linear mean score	N/A	N/A
Recommend hospital - star rating	★ 3	★ 4
Summary star rating	★ 3	★ 4

Healthcare-Associated Infections

Infection rates compared to national benchmarks

Infection Type	HILO BENIOFF MEDICAL CENTER	ADVENTIST HEALTH CASTLE
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.558 Same as National	0.372 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.177 Same as National	0.019 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	8894 Same as National	3358 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4 Same as National	1 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	7.172 Same as National	2.69 Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.345 Same as National	1.833 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards)	0 Better than National	0 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	N/A Better than National	N/A Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0 Better than National	0 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	4.186 Better than National	2.245 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.716 Better than National	1.334 Same as National
Central Line Associated Bloodstream Infection: Number of Device Days	5298 Better than National	2829 Same as National
Clostridium Difficile (C.Diff)	0.297 Better than National	0.113 Better than National
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.151 Better than National	0.006 Better than National
Clostridium Difficile (C.Diff): Observed Cases	10 Better than National	1 Better than National
Clostridium Difficile (C.Diff): Patient Days	58655 Better than National	28921 Better than National
Clostridium Difficile (C.Diff): Predicted Cases	33.688 Better than National	8.887 Better than National
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.529 Better than National	0.555 Better than National
MRSA Bacteremia	0.333 Same as National	0 Same as National
MRSA Bacteremia: Lower Confidence Limit	0.017 Same as National	N/A Same as National
MRSA Bacteremia: Observed Cases	1 Same as National	0 Same as National
MRSA Bacteremia: Patient Days	60261 Same as National	30290 Same as National
MRSA Bacteremia: Predicted Cases	3 Same as National	1.601 Same as National
MRSA Bacteremia: Upper Confidence Limit	1.644 Same as National	1.871 Same as National
SSI - Abdominal Hysterectomy	N/A Not Available	N/A Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	N/A Not Available	N/A Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	24 Not Available	7 Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0 Not Available	0 Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.206 Not Available	0.057 Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	N/A Not Available	N/A Not Available
SSI - Colon Surgery	0.575 Same as National	0.62 Same as National
SSI - Colon Surgery: Lower Confidence Limit	0.029 Same as National	0.031 Same as National
SSI - Colon Surgery: Number of Procedures	68 Same as National	63 Same as National
SSI - Colon Surgery: Observed Cases	1 Same as National	1 Same as National
SSI - Colon Surgery: Predicted Cases	1.739 Same as National	1.612 Same as National
SSI - Colon Surgery: Upper Confidence Limit	2.836 Same as National	3.059 Same as National

Medicare Spending

Medicare spending per episode compared between hospitals

Measure	HILO BENIOFF MEDICAL CENTER	ADVENTIST HEALTH CASTLE
Medicare hospital spending per patient (Medicare Spending per Beneficiary)	0.89	0.91

Maternal Health

Maternal care quality measures including C-section rates and outcomes

Measure	HILO BENIOFF MEDICAL CENTER	ADVENTIST HEALTH CASTLE
Cesarean Birth	N/A	N/A
Maternal Morbidity Structural Measure	N/A	N/A
Risk Adjusted Severe Obstetric Complications (All)	N/A	N/A
Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases)	N/A	N/A

Data from CMS Hospital Compare. This comparison is for informational purposes only and does not constitute medical advice. Learn more

Frequently Asked Questions

What data is used in this hospital comparison?

This comparison tool uses data from the Centers for Medicare & Medicaid Services (CMS) Hospital Compare program. It includes overall star ratings, quality measures (mortality, safety, readmissions), patient experience (HCAHPS) surveys, healthcare-associated infection rates, unplanned visit measures, Medicare spending per episode, and maternal health measures.

How are CMS star ratings calculated?

CMS overall hospital star ratings are calculated on a scale of 1 to 5 stars using data from multiple quality measures across five categories: mortality, safety of care, readmission, patient experience, and timely and effective care. Hospitals must have sufficient data in at least three measure groups to receive a star rating.

What does "Better than National" mean?

When a quality measure is marked "Better than National," it means the hospital's performance on that specific measure is statistically significantly better than the national benchmark. Similarly, "Worse than National" indicates the hospital performs significantly below the benchmark, and "Same as National" means no statistically significant difference.

What are HCAHPS patient experience surveys?

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized patient satisfaction survey administered to a random sample of recently discharged patients. It measures aspects of hospital care such as communication with doctors and nurses, responsiveness of staff, cleanliness, discharge information, and overall rating.

How often is the comparison data updated?

CMS publishes updated Hospital Compare data quarterly. Our database is refreshed with each new CMS release to provide the most current quality metrics available for comparison.

Can I compare more than two hospitals?

Currently this tool supports side-by-side comparison of two hospitals at a time. For broader comparisons, check our Rankings pages for top-rated, safest, and best patient experience hospitals.

Reviewed byPlainhospital Editorial, Hospital Quality Editorial Team · June 4, 2026