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VA SIERRA NEVADA HEALTHCARE SYSTEM

RENO, NV

Acute Care - Veterans Administration

VA SOUTHERN NEVADA HEALTHCARE SYSTEM

N. LAS VEGAS, NV

Acute Care - Veterans Administration

Overview

Metric VA SIERRA NEVADA HEALTHCARE SYSTEM VA SOUTHERN NEVADA HEALTHCARE SYSTEM
Overall Star Rating 5/5 ★ 5/5 ★
Type Acute Care - Veterans Administration Acute Care - Veterans Administration
Ownership Veterans Health Administration Veterans Health Administration
Emergency Services Yes Yes
Birthing Friendly No No
Avg Patient Experience 3.6 3.4

Quality Performance

Number of quality measures rated better, same, or worse than the national average

Category VA SIERRA NEVADA HEALTHCARE SYSTEM VA SOUTHERN NEVADA HEALTHCARE SYSTEM
Better Same Worse Better Same Worse
Mortality 1 3 0 2 2 0
Safety of Care 0 3 0 0 4 0
Readmission 0 6 0 1 4 0

Patient Experience (HCAHPS)

Patient satisfaction survey star ratings (1-5 scale)

Survey Question VA SIERRA NEVADA HEALTHCARE SYSTEM VA SOUTHERN NEVADA HEALTHCARE SYSTEM
Cleanliness - linear mean score N/A N/A
Cleanliness - star rating ★ 4 ★ 3
Communication about medicines - linear mean score N/A N/A
Communication about medicines - star rating ★ 4 ★ 3
Discharge information - linear mean score N/A N/A
Discharge information - star rating ★ 3 ★ 3
Doctor communication - linear mean score N/A N/A
Doctor communication - star rating ★ 4 ★ 3
Nurse communication - linear mean score N/A N/A
Nurse communication - star rating ★ 3 ★ 4
Overall hospital rating - linear mean score N/A N/A
Overall hospital rating - star rating ★ 4 ★ 4
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) N/A N/A
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) N/A N/A
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) N/A N/A
Patients who reported NO, they would probably not or definitely not recommend the hospital N/A N/A
Patients who reported that NO, they did not discuss whether they would need help after discharge N/A N/A
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge N/A N/A
Patients who reported that NO, they were not given information about what to do during their recovery at home N/A N/A
Patients who reported that staff "Always" explained about medicines before giving it to them N/A N/A
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them N/A N/A
Patients who reported that staff "Usually" explained about medicines before giving it to them N/A N/A
Patients who reported that the area around their room was "Always" quiet at night N/A N/A
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night N/A N/A
Patients who reported that the area around their room was "Usually" quiet at night N/A N/A
Patients who reported that their doctors "Always" communicated well N/A N/A
Patients who reported that their doctors "Always" explained things in a way they could understand N/A N/A
Patients who reported that their doctors "Always" listened carefully to them N/A N/A
Patients who reported that their doctors "Always" treated them with courtesy and respect N/A N/A
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect N/A N/A
Patients who reported that their doctors "Sometimes" or "Never" communicated well N/A N/A
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand N/A N/A
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them N/A N/A
Patients who reported that their doctors "Usually" treated them with courtesy and respect N/A N/A
Patients who reported that their doctors "Usually" communicated well N/A N/A
Patients who reported that their doctors "Usually" explained things in a way they could understand N/A N/A
Patients who reported that their doctors "Usually" listened carefully to them N/A N/A
Patients who reported that their nurses "Always" communicated well N/A N/A
Patients who reported that their nurses "Always" explained things in a way they could understand N/A N/A
Patients who reported that their nurses "Always" listened carefully to them N/A N/A
Patients who reported that their nurses "Always" treated them with courtesy and respect N/A N/A
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect N/A N/A
Patients who reported that their nurses "Sometimes" or "Never" communicated well N/A N/A
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand N/A N/A
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them N/A N/A
Patients who reported that their nurses "Usually" treated them with courtesy and respect N/A N/A
Patients who reported that their nurses "Usually" communicated well N/A N/A
Patients who reported that their nurses "Usually" explained things in a way they could understand N/A N/A
Patients who reported that their nurses "Usually" listened carefully to them N/A N/A
Patients who reported that their room and bathroom were "Always" clean N/A N/A
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean N/A N/A
Patients who reported that their room and bathroom were "Usually" clean N/A N/A
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for N/A N/A
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects N/A N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for N/A N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects N/A N/A
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. N/A N/A
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects N/A N/A
Patients who reported that YES, they did discuss whether they would need help after discharge N/A N/A
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge N/A N/A
Patients who reported that YES, they were given information about what to do during their recovery at home N/A N/A
Patients who reported YES, they would definitely recommend the hospital N/A N/A
Patients who reported YES, they would probably recommend the hospital N/A N/A
Quietness - linear mean score N/A N/A
Quietness - star rating ★ 2 ★ 3
Recommend hospital - linear mean score N/A N/A
Recommend hospital - star rating ★ 4 ★ 5
Summary star rating ★ 4 ★ 3

Healthcare-Associated Infections

Infection rates compared to national benchmarks

Infection Type VA SIERRA NEVADA HEALTHCARE SYSTEM VA SOUTHERN NEVADA HEALTHCARE SYSTEM
Catheter Associated Urinary Tract Infections (ICU + select Wards)
0.81
Same as National
0.454
Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit
0.041
Same as National
0.023
Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days
1562
Same as National
2097
Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases
1
Same as National
1
Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases
1.235
Same as National
2.202
Same as National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit
3.993
Same as National
2.24
Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards)
N/A
Not Available
0
Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit
N/A
Not Available
N/A
Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases
0
Not Available
0
Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases
0.532
Not Available
1.284
Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit
N/A
Not Available
2.333
Same as National
Central Line Associated Bloodstream Infection: Number of Device Days
612
Not Available
1425
Same as National
Clostridium Difficile (C.Diff)
N/A
Not Available
N/A
Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit
N/A
Not Available
N/A
Not Available
Clostridium Difficile (C.Diff): Observed Cases
N/A
Not Available
N/A
Not Available
Clostridium Difficile (C.Diff): Patient Days
N/A
Not Available
N/A
Not Available
Clostridium Difficile (C.Diff): Predicted Cases
N/A
Not Available
N/A
Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit
N/A
Not Available
N/A
Not Available
MRSA Bacteremia
N/A
Not Available
N/A
Not Available
MRSA Bacteremia: Lower Confidence Limit
N/A
Not Available
N/A
Not Available
MRSA Bacteremia: Observed Cases
N/A
Not Available
N/A
Not Available
MRSA Bacteremia: Patient Days
N/A
Not Available
N/A
Not Available
MRSA Bacteremia: Predicted Cases
N/A
Not Available
N/A
Not Available
MRSA Bacteremia: Upper Confidence Limit
N/A
Not Available
N/A
Not Available
SSI - Abdominal Hysterectomy
N/A
Not Available
N/A
Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit
N/A
Not Available
N/A
Not Available
SSI - Abdominal Hysterectomy: Number of Procedures
N/A
Not Available
N/A
Not Available
SSI - Abdominal Hysterectomy: Observed Cases
N/A
Not Available
N/A
Not Available
SSI - Abdominal Hysterectomy: Predicted Cases
N/A
Not Available
N/A
Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit
N/A
Not Available
N/A
Not Available
SSI - Colon Surgery
N/A
Not Available
N/A
Not Available
SSI - Colon Surgery: Lower Confidence Limit
N/A
Not Available
N/A
Not Available
SSI - Colon Surgery: Number of Procedures
N/A
Not Available
N/A
Not Available
SSI - Colon Surgery: Observed Cases
N/A
Not Available
N/A
Not Available
SSI - Colon Surgery: Predicted Cases
N/A
Not Available
N/A
Not Available
SSI - Colon Surgery: Upper Confidence Limit
N/A
Not Available
N/A
Not Available

Data from CMS Hospital Compare. This comparison is for informational purposes only and does not constitute medical advice. Learn more

Frequently Asked Questions

What data is used in this hospital comparison?

This comparison tool uses data from the Centers for Medicare & Medicaid Services (CMS) Hospital Compare program. It includes overall star ratings, quality measures (mortality, safety, readmissions), patient experience (HCAHPS) surveys, healthcare-associated infection rates, unplanned visit measures, Medicare spending per episode, and maternal health measures.

How are CMS star ratings calculated?

CMS overall hospital star ratings are calculated on a scale of 1 to 5 stars using data from multiple quality measures across five categories: mortality, safety of care, readmission, patient experience, and timely and effective care. Hospitals must have sufficient data in at least three measure groups to receive a star rating.

What does "Better than National" mean?

When a quality measure is marked "Better than National," it means the hospital's performance on that specific measure is statistically significantly better than the national benchmark. Similarly, "Worse than National" indicates the hospital performs significantly below the benchmark, and "Same as National" means no statistically significant difference.

What are HCAHPS patient experience surveys?

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized patient satisfaction survey administered to a random sample of recently discharged patients. It measures aspects of hospital care such as communication with doctors and nurses, responsiveness of staff, cleanliness, discharge information, and overall rating.

How often is the comparison data updated?

CMS publishes updated Hospital Compare data quarterly. Our database is refreshed with each new CMS release to provide the most current quality metrics available for comparison.

Can I compare more than two hospitals?

Currently this tool supports side-by-side comparison of two hospitals at a time. For broader comparisons, check our Rankings pages for top-rated, safest, and best patient experience hospitals.