VA Caribbean Healthcare System
San Juan, Puerto Rico 00921
What the Data Shows About VA Caribbean Healthcare System
VA Caribbean Healthcare System is a VA facility (ID vha-672) located in San Juan, Puerto Rico (ZIP 00921), classified as medical center in the VA directory. Its VA SAIL (Strategic Analytics for Improvement and Learning) composite quality rating is 3.0/5, compared with the national VA average of 3.7/5, meaning this facility performs below the system-wide benchmark on this composite. Patient satisfaction (from the SHEP survey) stands at 70/100 versus a national VA average of 76/100.
Appointment wait times at VA Caribbean Healthcare System average 17.0 days for primary care, 21.0 days for mental health care, and 30.0 days for specialty care. The national VA averages are 12.4 days (primary), 14.9 days (mental health), and 21.7 days (specialty) — wait-time figures represent days from a veteran's preferred date to completed appointment, so shorter values here generally indicate faster access, though they do not capture clinical complexity or referral patterns.
The facility serves approximately 38,000 unique veterans per year per the VA Annual Report. Veterans may be eligible for VA Community Care when local wait times exceed national access standards or when the needed service is not available on site; eligibility and enrollment are handled through VA.gov or the VA enrollment line (1-877-222-8387). All figures reflect the VA Access and Quality release last refreshed on . This page is informational and is not medical advice — verify current appointment availability directly with the facility.
Appointment Wait Times
Wait times = days from veteran's preferred date to completed appointment. Source: VA Access to Care program.
Frequently Asked Questions
What is the quality rating for VA Caribbean Healthcare System?
VA Caribbean Healthcare System has a quality rating of 3.0/5 based on VA SAIL (Strategic Analytics for Improvement and Learning) composite measures. The national average VA quality rating is 3.7/5, so this facility performs below the national average.
How long are wait times at VA Caribbean Healthcare System?
VA Caribbean Healthcare System reports average wait times of 17.0 days for primary care, 21.0 days for mental health care, and 30.0 days for specialty care. The national VA average is 12.4 days for primary care.
How do veterans access care at VA Caribbean Healthcare System?
Veterans can access care at VA Caribbean Healthcare System by enrolling in VA health care through VA.gov or calling 1-877-222-8387. Eligible veterans include those with service-connected conditions, low income, Purple Heart recipients, and other qualifying categories. Community care may be available if wait times exceed VA standards.
Facility Information
- Facility ID
- vha-672
- Type
- Medical Center
- City
- San Juan
- State
- Puerto Rico
- ZIP Code
- 00921
vs. National Average
↑ better than national average · ↓ below national average
About This Data
Quality ratings reflect VA SAIL (Strategic Analytics for Improvement and Learning) composite scores. Patient satisfaction from the SHEP (Survey of Healthcare Experiences of Patients) surveys. Wait times from the VA Access to Care program. Patient volume from the VA Annual Report. Contact the facility for current appointment availability.
Read our methodology — how this data is sourced, computed, and verified.