VA Medical Center 3.5★ Quality

West Palm Beach VA Medical Center

West Palm Beach, Florida 33410

What the Data Shows About West Palm Beach VA Medical Center

West Palm Beach VA Medical Center is a VA facility (ID vha-548) located in West Palm Beach, Florida (ZIP 33410), classified as medical center in the VA directory. Its VA SAIL (Strategic Analytics for Improvement and Learning) composite quality rating is 3.5/5, compared with the national VA average of 3.7/5, meaning this facility performs below the system-wide benchmark on this composite. Patient satisfaction (from the SHEP survey) stands at 73/100 versus a national VA average of 76/100.

Appointment wait times at West Palm Beach VA Medical Center average 14.0 days for primary care, 16.0 days for mental health care, and 24.0 days for specialty care. The national VA averages are 12.4 days (primary), 14.9 days (mental health), and 21.7 days (specialty) - wait-time figures represent days from a veteran's preferred date to completed appointment, so shorter values here generally indicate faster access, though they do not capture clinical complexity or referral patterns.

The facility serves approximately 45,000 unique veterans per year per the VA Annual Report. Veterans may be eligible for VA Community Care when local wait times exceed national access standards or when the needed service is not available on site; eligibility and enrollment are handled through VA.gov or the VA enrollment line (1-877-222-8387). There are 6 other VA facilities listed in Florida for comparison or referral. All figures reflect the VA Access and Quality release last refreshed on . This page is informational and is not medical advice, verify current appointment availability directly with the facility.

3.5/5
Quality Rating
Natl avg: 3.7
73/100
Patient Satisfaction
Natl avg: 76
14.0 days
Primary Care Wait
Natl avg: 12.4 days
45K
Veterans Served/yr

Appointment Wait Times

Primary Care
General health visits, preventive care
14.0 days
0 days Natl avg: 12.4 days 30+ days
Mental Health Care
Psychiatry, counseling, PTSD services
16.0 days
0 days Natl avg: 14.9 days 30+ days
Specialty Care
Cardiology, orthopedics, neurology, and more
24.0 days
0 days Natl avg: 21.7 days 40+ days

Wait times = days from veteran's preferred date to completed appointment. Source: VA Access to Care program.

Frequently Asked Questions

What is the quality rating for West Palm Beach VA Medical Center?

West Palm Beach VA Medical Center has a quality rating of 3.5/5 based on VA SAIL (Strategic Analytics for Improvement and Learning) composite measures. The national average VA quality rating is 3.7/5, so this facility performs below the national average.

How long are wait times at West Palm Beach VA Medical Center?

West Palm Beach VA Medical Center reports average wait times of 14.0 days for primary care, 16.0 days for mental health care, and 24.0 days for specialty care. The national VA average is 12.4 days for primary care.

How do veterans access care at West Palm Beach VA Medical Center?

Veterans can access care at West Palm Beach VA Medical Center by enrolling in VA health care through VA.gov or calling 1-877-222-8387. Eligible veterans include those with service-connected conditions, low income, Purple Heart recipients, and other qualifying categories. Community care may be available if wait times exceed VA standards.

Facility Information

Facility ID
vha-548
Type
Medical Center
City
West Palm Beach
State
Florida
ZIP Code
33410

vs. National Average

Quality Rating 3.5/5 ↓
Satisfaction 73/100 ↓
Primary Care Wait 14.0 days ↓
Mental Health Wait 16.0 days ↓
Specialty Wait 24.0 days ↓

↑ better than national average · ↓ below national average

Other VA Facilities in Florida

View all VA facilities →

About This Data

Quality ratings reflect VA SAIL (Strategic Analytics for Improvement and Learning) composite scores. Patient satisfaction from the SHEP (Survey of Healthcare Experiences of Patients) surveys. Wait times from the VA Access to Care program. Patient volume from the VA Annual Report. Contact the facility for current appointment availability.

Every figure on PlainHospital is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.