PlainHospital

CONCORD HOSPITAL

3/5

250 PLEASANT ST, CONCORD, NH 03301

MERRIMACK County

Type
Acute Care Hospitals
Ownership
Voluntary non-profit - Private
Emergency Services
No
Birthing Friendly
Yes
Phone: (603) 225-2711

Quality Summary

Mortality

Better than National0
Same as National6
Worse than National1

Safety of Care

Better than National0
Same as National7
Worse than National0

Readmission

Better than National0
Same as National11
Worse than National0

Patient Experience (HCAHPS)

Survey Question Star Rating
Cleanliness - linear mean score
Cleanliness - linear mean score
 N/A
Cleanliness - star rating
Cleanliness - star rating
 2
Communication about medicines - linear mean score
Communication about medicines - linear mean score
 N/A
Communication about medicines - star rating
Communication about medicines - star rating
 3
Discharge information - linear mean score
Discharge information - linear mean score
 N/A
Discharge information - star rating
Discharge information - star rating
 4
Doctor communication - linear mean score
Doctor communication - linear mean score
 N/A
Doctor communication - star rating
Doctor communication - star rating
 3
Nurse communication - linear mean score
Nurse communication - linear mean score
 N/A
Nurse communication - star rating
Nurse communication - star rating
 3
Overall hospital rating - linear mean score
Overall hospital rating - linear mean score
 N/A
Overall hospital rating - star rating
Overall hospital rating - star rating
 3
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
Patients who gave a rating of "6" or lower (low)
 N/A
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
Patients who gave a rating of "7" or "8" (medium)
 N/A
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Patients who gave a rating of "9" or "10" (high)
 N/A
Patients who reported NO, they would probably not or definitely not recommend the hospital
"NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)
 N/A
Patients who reported that NO, they did not discuss whether they would need help after discharge
No, staff "did not" give patients information about help after discharge
 N/A
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge
No, staff "did not" give patients information about possible symptoms
 N/A
Patients who reported that NO, they were not given information about what to do during their recovery at home
No, staff "did not" give patients this information
 N/A
Patients who reported that staff "Always" explained about medicines before giving it to them
Staff "always" explained
 N/A
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
Staff "sometimes" or "never" explained
 N/A
Patients who reported that staff "Usually" explained about medicines before giving it to them
Staff "usually" explained
 N/A
Patients who reported that the area around their room was "Always" quiet at night
"Always" quiet at night
 N/A
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
"Sometimes" or "never" quiet at night
 N/A
Patients who reported that the area around their room was "Usually" quiet at night
"Usually" quiet at night
 N/A
Patients who reported that their doctors "Always" communicated well
Doctors "always" communicated well
 N/A
Patients who reported that their doctors "Always" explained things in a way they could understand
Doctors "always" explained things so they could understand
 N/A
Patients who reported that their doctors "Always" listened carefully to them
Doctors "always" listened carefully
 N/A
Patients who reported that their doctors "Always" treated them with courtesy and respect
Doctors "always" treated them with courtesy and respect
 N/A
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect
Doctors "sometimes" or "never" treated them with courtesy and respect
 N/A
Patients who reported that their doctors "Sometimes" or "Never" communicated well
Doctors "sometimes" or "never" communicated well
 N/A
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand
Doctors "sometimes" or "never" explained things so they could understand
 N/A
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them
Doctors "sometimes" or "never" listened carefully
 N/A
Patients who reported that their doctors "Usually" treated them with courtesy and respect
Doctors "usually" treated them with courtesy and respect
 N/A
Patients who reported that their doctors "Usually" communicated well
Doctors "usually" communicated well
 N/A
Patients who reported that their doctors "Usually" explained things in a way they could understand
Doctors "usually" explained things so they could understand
 N/A
Patients who reported that their doctors "Usually" listened carefully to them
Doctors "usually" listened carefully
 N/A
Patients who reported that their nurses "Always" communicated well
Nurses "always" communicated well
 N/A
Patients who reported that their nurses "Always" explained things in a way they could understand
Nurses "always" explained things so they could understand
 N/A
Patients who reported that their nurses "Always" listened carefully to them
Nurses "always" listened carefully
 N/A
Patients who reported that their nurses "Always" treated them with courtesy and respect
Nurses "always" treated them with courtesy and respect
 N/A
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect
Nurses "sometimes" or "never" treated them with courtesy and respect
 N/A
Patients who reported that their nurses "Sometimes" or "Never" communicated well
Nurses "sometimes" or "never" communicated well
 N/A
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand
Nurses "sometimes" or "never" explained things so they could understand
 N/A
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them
Nurses "sometimes" or "never" listened carefully
 N/A
Patients who reported that their nurses "Usually" treated them with courtesy and respect
Nurses "usually" treated them with courtesy and respect
 N/A
Patients who reported that their nurses "Usually" communicated well
Nurses "usually" communicated well
 N/A
Patients who reported that their nurses "Usually" explained things in a way they could understand
Nurses "usually" explained things so they could understand
 N/A
Patients who reported that their nurses "Usually" listened carefully to them
Nurses "usually" listened carefully
 N/A
Patients who reported that their room and bathroom were "Always" clean
Room was "always" clean
 N/A
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
Room was "sometimes" or "never" clean
 N/A
Patients who reported that their room and bathroom were "Usually" clean
Room was "usually" clean
 N/A
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
Staff "always" explained new medications
 N/A
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
Staff "always" explained possible side effects
 N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for
Staff "sometimes" or "never" explained new medications
 N/A
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects
Staff "sometimes" or "never" explained possible side effects
 N/A
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.
Staff "usually" explained new medications
 N/A
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects
Staff "usually" explained possible side effects
 N/A
Patients who reported that YES, they did discuss whether they would need help after discharge
Yes, staff "did" give patients information about help after discharge
 N/A
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge
Yes, staff "did" give patients information about possible symptoms
 N/A
Patients who reported that YES, they were given information about what to do during their recovery at home
Yes, staff "did" give patients this information
 N/A
Patients who reported YES, they would definitely recommend the hospital
"YES", patients would definitely recommend the hospital
 N/A
Patients who reported YES, they would probably recommend the hospital
"YES", patients would probably recommend the hospital
 N/A
Quietness - linear mean score
Quietness - linear mean score
 N/A
Quietness - star rating
Quietness - star rating
 2
Recommend hospital - linear mean score
Recommend hospital - linear mean score
 N/A
Recommend hospital - star rating
Recommend hospital - star rating
 4
Summary star rating
Summary star rating
 3

Healthcare-Associated Infections

Measure Score vs. National
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.378 Better than National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.139 Better than National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 10797 Better than National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 5 Better than National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 13.216 Better than National
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.839 Better than National
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.516 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.164 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 4 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 7.75 Same as National
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.245 Same as National
Central Line Associated Bloodstream Infection: Number of Device Days 7495 Same as National
Clostridium Difficile (C.Diff) 0.865 Same as National
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.572 Same as National
Clostridium Difficile (C.Diff): Observed Cases 25 Same as National
Clostridium Difficile (C.Diff): Patient Days 66729 Same as National
Clostridium Difficile (C.Diff): Predicted Cases 28.903 Same as National
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.258 Same as National
MRSA Bacteremia 0.571 Same as National
MRSA Bacteremia: Lower Confidence Limit 0.096 Same as National
MRSA Bacteremia: Observed Cases 2 Same as National
MRSA Bacteremia: Patient Days 70052 Same as National
MRSA Bacteremia: Predicted Cases 3.504 Same as National
MRSA Bacteremia: Upper Confidence Limit 1.886 Same as National
SSI - Abdominal Hysterectomy N/A Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit N/A Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 34 Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0 Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.278 Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit N/A Not Available
SSI - Colon Surgery 0.341 Same as National
SSI - Colon Surgery: Lower Confidence Limit 0.017 Same as National
SSI - Colon Surgery: Number of Procedures 115 Same as National
SSI - Colon Surgery: Observed Cases 1 Same as National
SSI - Colon Surgery: Predicted Cases 2.931 Same as National
SSI - Colon Surgery: Upper Confidence Limit 1.683 Same as National

Unplanned Visits & Readmissions

Measure Score vs. National
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate 12.9 Same as National
Heart failure (HF) 30-Day Readmission Rate 21.5 Same as National
Hospital return days for heart attack patients 6.5 Average Days per 100 Discharges
Hospital return days for heart failure patients 12.8 More Days Than Average per 100 Discharges
Hospital return days for pneumonia patients 13.9 More Days Than Average per 100 Discharges
Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) 15.2 Same as National
Pneumonia (PN) 30-Day Readmission Rate 15.5 Same as National
Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy 4.8 Same as National
Rate of inpatient admissions for patients receiving outpatient chemotherapy 8.3 Same as National
Rate of readmission after hip/knee replacement 4.9 Same as National
Rate of readmission for CABG 10.5 Same as National
Rate of readmission for chronic obstructive pulmonary disease (COPD) patients 19.3 Same as National
Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) 13.2 Same as National
Ratio of unplanned hospital visits after hospital outpatient surgery 0.9 Same as National

Medicare Spending

Measure Score
Medicare hospital spending per patient (Medicare Spending per Beneficiary) 1

Maternal Health

Measure Score
Cesarean Birth N/A
Maternal Morbidity Structural Measure N/A
Risk Adjusted Severe Obstetric Complications (All) N/A
Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) N/A

Data from CMS Hospital Compare. This information is not medical advice. Learn more