Complications & Deaths Measures
20
CMS-tracked
New Hampshire · Critical Access
Memorial Hospital, the
Memorial Hospital, the holds a 3 of 5 CMS overall star rating - below the national average of 3.1 - in North Conway, NH.
- 3★
- CMS overall rating
- 31th
- National percentile
- 20
- Quality measures
- 6
- Infection types
Data currency: Hospital quality, safety, and patient-experience measures from the CMS Care Compare program (published quarterly), last refreshed May 2026. See our methodology for source dates. Spot a figure that looks wrong? Report a correction.
3073 White Mountain Highway, North Conway, NH 03860 · Carroll County · (603) 356-5461
The verdict
Memorial Hospital, the earns 3 of 5 stars from CMS - below the 3.1-star national average, and reports 0 quality measures better than the national benchmark.
- 3 / 5
- CMS overall star rating
- Higher than 31%
- of 2,866 rated US hospitals
- 0
- measures better than national of 10 compared
- Yes
- emergency department on site
Where Memorial Hospital, the sits among rated US hospitals
3 Top 69% higher than 31% of 2,866 rated hospitals
Each bar is a band; taller bars hold more rated hospitals. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count, share, and where it sits relative to this entry.
Source CMS Hospital Compare, overall hospital rating · 2026-05-15
Memorial Hospital, the vs. New Hampshire and the nation
- Memorial Hospital, the
Memorial Hospital, the
3 stars
- New Hampshire avg
New Hampshire state average
3.3 stars
- US avg
National average
3.1 stars
What this shows At 3 stars, Memorial Hospital, the rates below the New Hampshire average of 3.3 and below the national average of 3.1.
Type
Critical Access Hospitals
Ownership
Voluntary non-profit - Private
Emergency Services
Yes
Birthing Friendly
Yes
Patient Experience
17
HCAHPS domains
Infection Types
6
CDC NHSN
CMS Overall Star Rating 60.0%
3 of 5 stars
Quality profile vs. the national benchmark
Mortality 4 measures
Safety of care 1 measure
Readmission 5 measures
Better than national Same as national Worse than national
Quality Measures
| Measure | Score | vs. National |
|---|---|---|
| Abdominopelvic accidental puncture or laceration rate | N/A | Not Available |
| CMS Medicare PSI 90: Patient safety and adverse events composite | N/A | Not Available |
| Death rate among surgical inpatients with serious treatable complications | N/A | Not Available |
| Death rate for CABG surgery patients | N/A | Not Available |
| Death rate for COPD patients | 8.8 | Same as National |
| Death rate for heart attack patients | N/A | Number of Cases Too Small |
| Death rate for heart failure patients | 11 | Same as National |
| Death rate for pneumonia patients | 15.4 | Same as National |
| Death rate for stroke patients | 12.9 | Same as National |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate | 4.3 | Same as National |
| Iatrogenic pneumothorax rate | N/A | Not Available |
| In-hospital fall-associated fracture rate | N/A | Not Available |
| Perioperative pulmonary embolism or deep vein thrombosis rate | N/A | Not Available |
| Postoperative acute kidney injury requiring dialysis rate | N/A | Not Available |
| Postoperative hemorrhage or hematoma rate | N/A | Not Available |
Patient Experience (HCAHPS)
Experience profile vs. the national average
Source: CMS Hospital Compare, HCAHPS patient survey star ratings.
| Survey Question | Star Rating |
|---|---|
| Cleanliness - linear mean score | N/A |
| Cleanliness - star rating | 5 |
| Communication about medicines - linear mean score | N/A |
| Communication about medicines - star rating | 4 |
| Discharge information - linear mean score | N/A |
| Discharge information - star rating | 4 |
| Doctor communication - linear mean score | N/A |
| Doctor communication - star rating | 5 |
| Nurse communication - linear mean score | N/A |
| Nurse communication - star rating | 5 |
| Overall hospital rating - linear mean score | N/A |
| Overall hospital rating - star rating | 5 |
| Quietness - linear mean score | N/A |
| Quietness - star rating | 3 |
| Recommend hospital - linear mean score | N/A |
| Recommend hospital - star rating | 5 |
| Summary star rating | 5 |
Safety & Infections
| Measure | Score | vs. National |
|---|---|---|
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | N/A | Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | N/A | Not Available |
| Clostridium Difficile (C.Diff) | 0 | Better than National |
| MRSA Bacteremia | N/A | Not Available |
| SSI - Abdominal Hysterectomy | N/A | Not Available |
| SSI - Colon Surgery | N/A | Not Available |
Staffing & Spending
Unplanned Visits & Readmissions
| Measure | Score | vs. National |
|---|---|---|
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate | N/A | Number of Cases Too Small |
| Heart failure (HF) 30-Day Readmission Rate | 19.8 | Same as National |
| Hospital return days for heart attack patients | N/A | Number of Cases Too Small |
| Hospital return days for heart failure patients | 22.2 | Average Days per 100 Discharges |
| Hospital return days for pneumonia patients | 55.1 | More Days Than Average per 100 Discharges |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR) | 15.4 | Same as National |
| Pneumonia (PN) 30-Day Readmission Rate | 16.7 | Same as National |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy | 7.6 | Same as National |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy | 9.3 | Same as National |
| Rate of readmission after hip/knee replacement | N/A | Number of Cases Too Small |
| Rate of readmission for CABG | N/A | Not Available |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients | 17.1 | Same as National |
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies) | N/A | Number of Cases Too Small |
| Ratio of unplanned hospital visits after hospital outpatient surgery | N/A | Number of cases too small |
Medicare Spending
| Measure | Score |
|---|---|
| Medicare hospital spending per patient (Medicare Spending per Beneficiary) | N/A |
Maternal Health
| Measure | Score |
|---|---|
| Cesarean Birth | N/A |
| Maternal Morbidity Structural Measure | N/A |
| Risk Adjusted Severe Obstetric Complications (All) | N/A |
| Risk Adjusted Severe Obstetric Complications (excluding blood-transfusion-only cases) | N/A |
Nearby Hospitals in New Hampshire
Other Medicare-certified hospitals in New Hampshire.
Alice Peck Day Memorial Hospital
Lebanon, NH
No rating Critical Access Hospitals
Androscoggin Valley Hospital
Berlin, NH
4/5
Critical Access Hospitals
Catholic Medical Center
Manchester, NH
3/5
Acute Care Hospitals
Cheshire Medical Center
Keene, NH
4/5
Acute Care Hospitals
Concord Hospital
Concord, NH
3/5
Acute Care Hospitals
Concord Hospital- Franklin
Franklin, NH
No rating Critical Access Hospitals
Compare Memorial Hospital, the vs Alice Peck Day Memorial Hospital →
Hospital Quality Guides
Frequently Asked Questions
What is the CMS star rating for Memorial Hospital, the?
Memorial Hospital, the has an overall CMS star rating of 3 out of 5, below the 3.1-star national average.
How does Memorial Hospital, the perform on quality measures?
0 of 10 compared mortality, safety, and readmission measures rate better than the national average at Memorial Hospital, the; 0 rate worse.
What do patients say about Memorial Hospital, the?
Memorial Hospital, the reports 17 HCAHPS patient-experience domain scores. Star ratings range from 3 to 5 out of 5.
What are the infection rates at Memorial Hospital, the?
Memorial Hospital, the tracks 6 healthcare-associated infection types (CDC NHSN). 1 are better than the national benchmark, 0 are worse, and 0 are at the national average.
Does Memorial Hospital, the have emergency services?
Yes, Memorial Hospital, the provides emergency services.
What type of hospital is Memorial Hospital, the?
Memorial Hospital, the is a Critical Access Hospitals facility with Voluntary non-profit - Private ownership, located in North Conway, NH. This facility has received the CMS Birthing-Friendly designation.
How much does Medicare spend at Memorial Hospital, the?
1 Medicare spending category is on file for Memorial Hospital, the, per episode vs. the national median.
Does Memorial Hospital, the offer maternal health services?
Yes, Memorial Hospital, the reports 4 maternal health measures. This facility has been designated as Birthing-Friendly by CMS.
Data Sources
Source: Centers for Medicare & Medicaid Services (CMS) Hospital Compare. Last refreshed from CMS: . About PlainHospital
Read our methodology & full data source list
Every figure on PlainHospital is rendered directly from federal source data, no number is typed in by an editor. This page draws directly on federal source data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.